Effective Date: 01/01/2025
Thank you for shopping with Oh! Goss! We strive to ensure your satisfaction with the goodies you purchase. Please review our Returns and Refunds Policy below:
1. Eligibility for Returns
- Items can be returned if:
- They are defective or damaged upon delivery.
- You receive the wrong item.
- To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
2. Return Process
To initiate a return:
- Contact us at connect@ohgoss.com within 7 days of receiving your order.
- Provide your order details, reason for the return, and any supporting photos (if applicable).
- Once approved, we will provide you with return instructions.
3. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods.
- Customized or personalized items.
- Items on sale or marked as final sale.
4. Refund Policy
- Refunds are issued once the returned item is received and inspected.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
5. Exchanges
- Exchanges are subject to item availability.
- If you wish to exchange an item, follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us at connect@ohgoss.com within 48 hours of delivery with photos of the item and packaging. We will resolve the issue promptly.
7. Shipping Returns
- You are responsible for the shipping costs associated with returning the item unless the return is due to our error.
- Ensure the item is securely packaged to avoid damage during transit.
8. Third-Party Ads and Sales
- Oh! Goss is not responsible for issues arising from third-party ads or products promoted on our platform. Returns and refunds for such products are subject to the third party’s policies.
9. Contact Us
If you have any questions about this Returns and Refunds Policy, please contact us at connect@ohgoss.com. We’re here to help!